Refund and Returns Policy

Thank you for shopping at TOPINSURANCE. We want to ensure you are fully satisfied with your purchase. If you are not completely happy with your order, we are here to help. Please read our Refund and Returns Policy carefully.

  1. Eligibility for Returns and Refunds

    • Returns are accepted within 30 days of purchase.
    • The item must be unused, in its original condition, and in the original packaging.
    • To complete a return, we require a receipt or proof of purchase.

  2. Non-returnable Items

    Some products cannot be returned, including:

    • Gift cards
    • Downloadable software products
    • Some health and personal care items

  3. How to Return an Item

    If you wish to return an item, follow these steps:

    • Contact us at info@topinsurance.click to initiate the return process.
    • Provide your order number and the reason for the return.
    • Ship the product back to us using a trackable shipping service or purchasing shipping insurance.

  4. Refund Process

    After we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.

  5. Exchanges

    If you need to exchange an item, please follow the same return process and indicate the item you wish to receive as a replacement. If the item is out of stock, we will issue a refund.

  6. Shipping Costs

    You are responsible for the cost of return shipping. Shipping fees are non-refundable.

  7. Damaged or Defective Items

    If your item is damaged or defective, please contact us immediately at info@topinsurance.click with photos of the damage or defect. We will either replace the item or provide a full refund, including return shipping costs.

LAST REVISED: DECEMBER 6, 2024